Every channel, one inbox
Web chat, WhatsApp, email, Messenger and Instagram in a single shared view.
AI & automation
AI customer service that never keeps customers waiting
An AI customer care desk brings web chat, WhatsApp, email, Messenger and Instagram into one inbox. AI agents resolve routine questions such as order status, opening hours, returns and bookings instantly, and pass complex cases to your team with full context. Setups start from £1,490 plus £149 a month.
Customers expect an answer in minutes on whichever channel they choose. We set up an omnichannel desk where AI handles the repetitive work and your people focus on the conversations that need a human touch.
Updated 19 October 2026Why it works
What you get with Delta Nexus
Instant answers to routine questions
Order tracking, returns, opening hours and bookings resolved without staff time.
Smarter hand-offs
AI summarises the case and routes it to the right person or department.
Clear reporting
Response times, resolution rates and top questions each month.
What's included
- Customer journey and FAQ audit
- Shared inbox and ticketing setup
- AI agent trained on your help content
- Order, booking and CRM integrations
- Routing rules and escalation
- Saved replies and tone of voice guide
- Staff training session
- Monthly performance report
Who it's for
E-commerceClinicsHospitalitySaaS and techLogisticsEducation
Live demo
Your best sales assistant works every hour, in every language.
This is the kind of agent we build. It knows your catalogue and policies, speaks your customer's language and never leaves a message on "seen".
- Replies in seconds, 24/7Night-time and weekend enquiries become bookings instead of lost leads.
- Speaks like a localDetects the customer's language and answers in it.
- Knows when to call a humanHands complex or sensitive chats to your staff with the full conversation.
- Does the work, not just the talkingBooks tables, takes orders, sends payment links and updates your CRM.
Nexa · Spice LaneOnline · replies instantly
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How it works
From first call to launch
- 01 · Day 1Free auditA 30-minute call to review your site, channels and goals. You get a written plan, whether you hire us or not.
- 02 · Days 2–4DesignSitemap, wireframes and visual design for your approval. Bot scripts and tone of voice agreed up front.
- 03 · Days 5–11Build & trainWe develop the site, connect your tools and train the AI on your real FAQs, products and policies.
- 04 · Days 12–14LaunchTesting on real devices, speed and SEO checks, team handover and a recorded walkthrough.
- 05 · MonthlyGrowWe tune the bot from real chats, publish content, run ads and send a plain-language report each month.
Questions
AI customer care desk: FAQs
Straight answers to what people ask us most.
What is an AI customer care desk?
It is a shared inbox for all your messaging channels where AI agents answer routine questions automatically and hand complex cases to your staff.
Will AI replace my support team?
No. It takes over repetitive questions so your team can focus on complex cases, sales and customer relationships.
Which tools do you use?
We work with leading platforms and connect them to your store, booking system and CRM. We choose based on your volume, channels and budget.
How fast will customers get replies?
Routine questions are answered in seconds, 24/7. Handed-over cases arrive with a summary so your staff can reply faster.
Works well with
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Get a fixed quote for ai customer care desk
Free 30-minute audit, written plan and fixed price. No obligation.